{"id":48152,"date":"2012-08-24T00:00:00","date_gmt":"2012-08-24T07:00:00","guid":{"rendered":"http:\/\/vocetys.mx\/desarrollan-habilidades-en-la-atencin-al-cliente\/"},"modified":"2016-07-15T00:16:40","modified_gmt":"2016-07-15T07:16:40","slug":"desarrollan-habilidades-en-la-atencin-al-cliente","status":"publish","type":"post","link":"https:\/\/www.cetys.mx\/noticias\/desarrollan-habilidades-en-la-atencin-al-cliente\/","title":{"rendered":"Desarrollan habilidades en la atenci\u00f3n al cliente"},"content":{"rendered":"<p>Aproximadamente 35 directivos de la Comisi&oacute;n Estatal de Servicios P&uacute;blicos de Ensenada (CESPE) continuaron el viernes 24 de agosto su capacitaci&oacute;n en el 5to m&oacute;dulo del Diplomado Modular Flexible, bajo la tem&aacute;tica de &quot;Clientes dif&iacute;ciles y cobranza&rdquo;. As&iacute; lo dio a conocer la Mtra. Montserrat Romo Sierra, coordinadora de Educaci&oacute;n Continua del campus Ensenada.  Durante 10 hrs y bajo la instrucci&oacute;n del M.A. Raymundo P&eacute;rez Monarrez, el personal de la paraestatal desarroll&oacute; herramientas para conocer los distintos tipos de clientes dif&iacute;ciles y aplicar su correcto esquema de tratamiento y atenci&oacute;n, logrando as&iacute; lo objetivos institucionales. Algunos de los temas abordados fueron: Escuchar las necesidades del cliente, Haciendo empat&iacute;a, Asertividad, El cliente pasivo y el cliente agresivo, entre otros.   Romo Sierra coment&oacute; que este m&oacute;dulo es el 5to de 12 que contempla el diplomado, tal y como lo estipula el acuerdo firmado en febrero del presente a&ntilde;o como resultado de las relaciones de vinculaci&oacute;n entre la paraestatal y CETYS Universidad.  &nbsp;  &nbsp;  &nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Aproximadamente 35 directivos de la Comisi&oacute;n Estatal de Servicios P&uacute;blicos de Ensenada (CESPE) continuaron el viernes 24 de agosto su capacitaci&oacute;n en&#8230;<\/p>\n","protected":false},"author":26,"featured_media":46263,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[241],"tags":[],"class_list":["post-48152","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-educacion-continua"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Desarrollan habilidades en la atenci\u00f3n al cliente - 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